At a recent kickoff meeting for 2020 planning, I asked my team what comes to mind first when they think of the phrase “Exceptional Experience.” Of course, they quickly answered “the customer.
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Now that we are well past the holiday season and beginning to settle into 2020, it’s time to get started on the goals we set for ourselves when the year began.
Read MoreNo matter what type of work is being done on or in your home, one of the biggest concerns we hear from customers or family and friends is this: how can I ensure my home is protected during the project?
Read MoreNovember is the month of appreciation and giving thanks, and a time to reflect on the previous year and make a plan for the future.
Read MoreThere are plenty of sound reasons to be afraid of hiring a roofing company and letting contractors into your home: something could go wrong during repairs or renovations, you could be tricked by hidden costs and fees, or have to deal with no-shows and late arrivals while you interrupt your own busy schedule. So many homeowners have horror stories about jobs
Read MoreAs the president of Roofing & More, Inc., I’m often given great opportunities to participate with other business leaders, both inside and outside of the industry, to share our stories and help inspire one another to do great things.
Read MoreCan you believe that August is here already, and that we are more than halfway through 2019? For me, this year is moving fast, especially as I settle into a new routine and focus more on leading my team and less on the day-to-day hustle and bustle.
Read MoreOver the past few months, I’ve written several times about the changes we are making at Roofing & More to go from “good” to “great.
Read MoreWith nearly all business types, sales tend to fluctuate depending on the season. For example, now that spring has arrived and the weather is warmer, calls from homeowners needing home repairs will increase.
Read MoreWhat makes a great leader? As the president of a successful roofing company , I would love to be able to claim that I am already the best leader that I can be. However, the truth is that all humans are constantly growing and learning, and there is always room for improvement.
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