These days, there is a lot of information at our fingertips. Technology like smartphones and social media have changed the way we as consumers get our news, connect with friends and family, and make our buying decisions. As a business owner, I am very careful about tracking the sources of the leads we receive at Roofing & More. I notice two things consistently: 1. People usually do their research before calling for a
, and 2. They listen to the recommendations of their friends and family. Word-of-mouth is, for us, the most valuable source of new business. Here’s why.
In addition to bringing the team opportunities to do more work, earning referrals means that we’ve been successful at maintaining positive relationships with existing customers – one of our top goals at Roofing & More. Just like your doctor or dentist is to your health, we want to be a trusted source of information and service when it comes to Fairfax roofing, exterior remodeling and home improvement. You shouldn’t have to worry about searching for a trustworthy contractor, and we know we’ve done our job when you refer us to your friends and family to give them that same peace of mind.
If you have had a good experience with Roofing & More, tell your friends. If not, let me know what we could have done better. I listen intently to all feedback, positive and negative, in order to refine the business for the benefit of customers like you. Thank you for your business!
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